Returns & Exchanges
At Al Huda Jewellery, we ensure every piece meets our high standards of craftsmanship, but if you are not completely satisfied, we offer a 14-day hassle-free return and exchange policy. Please ensure the items are unworn and in their original packaging to qualify for a full refund.
Initiate Your Request
Contact our customer concierge team via email or our online portal with your order number and the reason for your return.
Prepare the Package
Place the jewellery in its original velvet box and protective shipping carton, ensuring all certificates of authenticity are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing